Mr Robert Chiu is the first local piano technician to be trained at the Knight Piano factory in UK under the direct supervision of the late Mr Alfred Knight himself.  Later he went to Steinway & Sons London and was trained directly under the most senior & experienced piano technician, Mr Smith.  He then went to Steinway & Sons factory in Hamburg to learn the finer points on piano regulating and voicing on the Steinway grand pianos He also visited Kawai Piano factory in Japan and because of his experience and knowledge on pianos, the late Mr Shigeru Kawai, Chairman of Kawai Instruments Manufacturing Co, awarded Mr Chiu the certificate of meritorious achievement as an Honorary Master Piano Artisan.

In 2018, Mr Robert Chiu has retired after being in the music business for more than 55 years.  He then appointed his daughter, Ms Serene Chiu who has been working for the company for nearly 30 years as Robert Piano Co’s CEO.